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Terms & conditions

The following Terms and Conditions, as listed here at the time of the order, exclusively apply to any business transactions between Papelote s.r.o. (herein after “seller”) and the consumer (herein after “buyer”). All customers should make themselves familiar with our Terms and Conditions and our Returns Policy prior to ordering goods.

I. General

Seller

Papelote s.r.o., IČ 28944895, residence Čáslavská 7, Praha 3 13000,  is a company registered in the Register of Companies kept by the City Court in Prague, engaged in the selling of stationary products.

Buyer

The buyer is aware that by purchasing products offered by the seller, the buyer does not gain the right to use the registered brands, business names, company logos or patents of the seller or other companies, unless otherwise agreed in a special contract concerning a specific case.

Prior to placing an order the buyer provides his/her contact details necessary to process the order, possibly data he/she would like to have on the buying documents.

A separate contract between the buyer and the seller gives precedence to these Terms and Conditions.

II. Ordering System

Ordering of goods and services is done via an electronic order on www.papelote.eu (hereinafter “e-shop”).

It is possible to place an order 24h a day, 7 days a week.

Preparation for dispatch refers to the time necessary to handle all the details relating to the handing over of the ordered goods to the carrier.

Dispatch (of the goods ordered) refers to the seller’s handing over of the goods ordered by the buyer to the carrier.

The preparation for dispatch, as well as the dispatch itself, takes place on Tuesdays and Thursdays. Orders must be received by 12 noon prior to the dispatch day in order to be dispatched on that day.  All orders made via the papelote e-shop are binding. By placing an order the Buyer confirms that he/she has read these Terms and Conditions and that he/she agrees with them.

An order is a proposal for a purchasing contract. The purchasing contract comes into effect at the moment the order is confirmed by an email from the Seller.

A condition for the validity of an electronic order is filling in the following information about the Buyer: name and surname, telephone, email, address of delivery, method of delivery, method of payment, shopping cart contents.

The right of ownership to the goods is transferred to the Buyer at the moment of his acceptance of the goods and payment of the purchase price.

The seller reserves the right to cancel the order or a part of it prior to concluding the purchase contract in the following cases:

  • The goods are no longer produced
  • The supplier’s price of respective goods has significantly increased

 

Should this situation arise, the Seller is obliged to immediately contact the Buyer to agree on further steps.

In the case that the Buyer had already paid a part or the full amount of the purchase price, this amount will be transferred back to his/her account or address.

The Buyer will receive the goods for the price valid at the time of order. In the case that the goods are a special order or that the goods are not in stock, the Seller will confirm to the Buyer by telephone or email the price and time of delivery. The Seller has the right to change this price with respect to the current market situation and depending on the currency development of the Czech Crown with respect to foreign currencies. Should the Buyer not agree with such a change, he/she will not confirm the order and the order will not be made.

III. Terms of Delivery

For the delivery of the goods purchased, the seller is obliged to make an invoice with all the data necessary in a bookkeeping document.

The Seller will dispatch the goods in stock every Tuesday and Thursday and the electronic order must be received no later than 12 noon prior to the dispatch day in order for the goods to be dispatched on that day. In the case of payment by bank transfer, the goods are dispatched once the payment is received in the Seller’s bank account.

Should there be a longer delivery time in the selected items due to the exclusivity of the product, the Seller will immediately contact the Buyer.

Within the Czech Republic, the goods are delivered according to the selected option by the Buyer in the Internet order. The options for delivery include:

  • Personal pick-up
  • Delivery by Czech post
  • Delivery by PPL
  • Other (according to prior agreement between the Seller and the Buyer, i.e. express delivery)

For international orders, the transport costs will be calculated individually and sent to the Buyer for approval prior to confirming the order.

The place of delivery is the delivery address provided by the Buyer in the electronic order.

Personal Pick-up

The goods can be picked up in person upon an agreement by email or phone during the weekdays and opening hours at the address of the Seller. It is also possible to agree on a different time of pick-up.

  • Opening hours for personal pick-up: Monday – Friday: 11 a.m. – 7 p.m., Saturday: 12 a.m. - 6 p.m.
  • Telephone: +420 774719113
  • Seller’s address: Vojtěšská 9, Praha 1
  • In order to pick up the goods in person you have to pay in cash or have a confirmation about the payment made to the Seller’s bank account.

Delivery by Czech Post (herein after “carrier”):

Should the Buyer not be present at the time of delivery at the address provided, he/she will receive a notice about the deposit of the parcel (the parcel will be kept at the respective Czech post branch for 7 days). In the case, you do not pick up your parcel in the given time period, the parcel will be returned to the Seller. The Seller will charge the same fee for a repetitive delivery.

Delivery by this carrier usually takes 2 working days (from the time of dispatch of the goods ordered) according to the standard transport conditions.

Delivery by PPL (herein after “Carrier”):

Delivery by this carrier usually takes 2 working days (from the time of dispatch of the ordered goods) according to regular transport conditions. When choosing this option of delivery, the Buyer is obliged to provide his/her phone number for the purpose of confirming the delivery of the parcel by the carrier.

In the case that the Buyer is not present at the address provided on the agreed time, he/she will receive a notice of an alternative delivery time (the following working day). In the case that the Buyer is not present for the second attempt to deliver the parcel, the parcel will be returned to the Seller. The Seller will charge the same fee for a repetitive delivery.

We request from the Buyer to check the parcel in the presence of the Carrier (number of packages, unbroken tape with the company logo, damaged box) according to the attached transport document and in the case of damage to the parcel to make a claim directly to the carrier. The carrier will write a protocol with the receiver about the damage found and the parcel will be returned to the sender. The Buyer is entitled to refuse the taking over of the parcel, which is not in agreement with the purchasing contract when the parcel is, for example, not complete or damaged. If the Buyer accepts a damaged parcel, it is necessary to describe the damage in the completion certificate of the carrier.

It is necessary to notify of an incomplete or damaged parcel immediately by email on the address eshop@papelote.cz, to write a protocol with the carrier and send it without undue delay by email or post to the Seller. An additional claim of incompleteness or exterior damage to the parcel gives the Seller the possibility to prove that it is not a discrepancy of the purchase contract.

Payment Terms

  • Payment in cash in case of personal pick-up
  • Payment by bank transfer (delivery or personal pick-up after the payment is registered on the Seller’s bank account)
  • Cash on delivery (the Buyer pays in cash to the carrier)

All prices are contractual. Prices in the e-shop are always up-to-date and valid.

If you order goods in the value of 2,000.00 CZK (including VAT) or more, your delivery in the Czech Republic will be free of charge.

We do not charge any packaging or other extra fees.

These tariffs are valid only in the Czech Republic. For international shipments the transport costs are calculated as per the valid prices of the carrier.

IV. Withdrawal from the Contract

The Buyer has the right to withdraw from the contract within 14 days from taking over the goods without stating a cause. We recommend withdrawing from the contract in written form.

Should the Buyer decide to withdraw from the contract within this specified time limit, the following conditions must be fulfilled:

  • Deliver the goods to the address of the seller together with the number of purchasing document.
  • The goods returned back to the address of the Seller must be undamaged, complete, including all accessories and documents provided, and possible gifts obtained with the product. In the case the goods returned are not complete or damaged, the purchase price returned to you will be decreased by an adequate amount. Do not send the goods COD (cash on delivery), they will not be accepted. We recommend to insure the goods.
  • In the case the above instructions are not met, the Seller has the right to refuse the returned goods or to relatively decrease the amount that the return of the goods will be accepted for.
  • The possibility to withdraw from a contract does not apply to I) the delivery of goods or services the price of which is dependent on the deviation of the financial market independent of the Seller’s will, II) the delivery of goods amended according to the wishes of the Buyer, III) the delivery of consumer goods and other goods that once used, are depleted of a part of their value and it is not possible to return their state to the original state prior to their purchase.

The Seller is obliged to return to the Buyer the purchase price paid, no later than 30 days from the contract withdrawal, to the bank account that the Buyer must provide.

In the case the Buyer is not capable of returning the goods in the original state or the value of the goods was reduced (a partial consumption or usage of the goods took place), the Buyer is obliged to compensate the missing value in money – in practice this works by subtracting the amount from the purchase price and returning the Buyer a reduced amount.

V. Returns Policy

Warranty Period

The warranty period is 24 months and starts to run on the day of the goods being taken over by the Buyer – on the day stated on the purchase document.

Claims made after the expiration of the time stated above will not be accepted by the Seller.

Warrantee Conditions

The guarantee conditions abide by the Warranty Law of the Czech Republic and by the valid legal regulations of the Czech Republic. A purchase document – a sales receipt or invoice – serves as a warranty document. We request from the Buyer to check the parcel in the presence of the carrier and in the case of damage to the parcel to make a claim directly to the carrier. The carrier will write a protocol with the receiver about the damage found and the parcel will be returned to the sender. The Buyer is entitled to refuse the taking over of the parcel, which is not in agreement with the purchasing contract when the parcel is, for example, not complete or damaged. If the Buyer accepts a damaged parcel, it is necessary to describe the damage in the completion certificate of the carrier.

It is necessary to notify of the incomplete or damaged parcel immediately by email on the address eshop@papelote.cz, to write a protocol with the carrier and send it without undue delay by email or post to the Seller. An additional claim of incompleteness or exterior damage to the parcel gives the Seller the possibility to prove that it is not a discrepancy of the purchase contract.

The place to make a claim is the store of the Seller: papelote, Vojtěšská 9, Praha 1, 11000 .

The Buyer can send the damaged goods for a claim by a transport service to the above address. The package should be visibly marked “REKLAMACE” (claim) and contain: the claimed goods (including all accessories), we recommend to enclose a copy of the purchasing document, detailed description of the defect and sufficient contact information of the Buyer (return address and phone number). Identification of the origin and goods defect is not possible without the above information. The Buyer will support the validity of the claim by providing a purchase document. In the case there was a claim already in the past on the same goods, the Buyer will also provide a document about the claim. There has to be the same order number on all pertinent documents.

The warranty does not apply to damage caused by:

  • careless, improper or forceful mechanical handling
  • using the goods in conditions not suitable with their temperature, dustiness or moisture when specified by the producer
  • natural wear and tear or act of nature

Settlement of Claims

In the case that the goods are not in agreement with the purchasing contract at the time of the taking over of the goods by the Buyer (hereinafter “discrepancy with purchasing contract”), the Seller is obliged to settle the issue according to the purchasing contract immediately and free of charge. This shall be done according to the preference of the Buyer – either by exchanging or repairing the goods. If this procedure is not possible, the Buyer is entitled to ask for a respective discount from the purchase price or withdraw from the contract. This is not valid in the case that the Buyer was aware of the contradiction in the contract prior to taking over of the goods or if he/she caused the contradiction him/herself.

If the defect can be removed, the Buyer is entitled for it to be immediately and properly removed free of charge and the Seller is obliged to remove the defect without unnecessary delay. The Buyer can request an exchange of the goods if it is reasonable with respect to the character of the defect. Should such procedure not be possible, the Buyer is entitled to request a discount from the purchase price of the goods or to withdraw from the contract. In the case of a discount, it is not possible to claim this defect in the future.

If the defect cannot be removed and prevents the product from being used properly, the Buyer is entitled to exchange the goods or to withdraw from the contract. The Seller deals with the claims without undue delay, no later than 30 days after the claim was made by the Buyer.

After the settlement of a legitimate claim, the warrantee period is extended by the length of the time of the duration of the claim. In the case of an illegitimate claim, the warranty period is not extended. If the claim was settled by an exchange of goods, a potential future claim will be considered as a first claim on the respective goods. (The time duration of the claim is calculated from the following day after the claim is received until the claim is settled – not until the goods are picked up by the Buyer! The Buyer is informed by email that he/she provided when ordering the goods, about the settlement of the claim.)

After the claim is settled the Seller will notify the Buyer about the end of the claim by phone, text message or email. If the goods were sent by a transport service, they will be sent automatically to the Buyer’s address once the claim is settled. In the case the claimed goods are not picked up within 60 days from the date the claim was made, the Seller is entitled to charge a storage fee upon the release of the goods. This fee is 10 CZK/day and in the case the goods weight 5kg or more, the fee is 20 CZK/day

VI. Privacy Policy

The Seller declares that all personal data is confidential and will be used only for the purpose of fulfilling the contract with the Buyer and will not be otherwise publicized, provided to a third party, etc., with the exception of a situation relating to distribution of the goods ordered or payment for these goods (communicating of the name and delivery address).

The Buyer is obliged to notify immediately the Seller of any changes in his/her identification, invoicing and contact information if they could have impact on the fulfillment of the purchase contract.

VII. Final Provisions

These Terms and Conditions are valid from September 1st, 2011. The Seller reserves the right to change these Terms and Conditions without prior notice.

Pursuant to the Act on Registration of Sales, the salesperson is obliged to issue a receipt to the buyer. Sales must be registered to the tax authority online; in case of a technical failure this must be done within 48 hours.

Approved for papelote s.r.o. by Vanda Krutsky